Parts Advisor - Volkswagen Van Centre Portsmouth

About the role

Volkswagen Van Centre Portsmouth is looking for a Parts Advisor to join its aftersales team. The role supports a busy aftersales operation by making sure the workshop, technicians and retail customers receive the correct parts efficiently and on time, while delivering excellent customer service and keeping accurate stock control.

Key responsibilities

• Supply parts to the busy workshop and retail customers.
• Identify and order parts accurately using manufacturer systems.
• Manage stock, deliveries and regular inventory checks.
• Process customer orders, sales and enquiries.
• Prepare parts for scheduled workshop jobs.
• Deliver outstanding customer service at every interaction.

Required profile

• Experience in an automotive parts or service environment.
• Strong customer service and communication skills.
• Highly organised with excellent attention to detail.
• A team player who thrives in a busy environment and has a passion for great customer experiences.

What we offer

• Salary of £30,000 per annum, Monday to Friday 8:00am to 5:00pm (half-hour lunch break).
• Car benefit scheme with lease options from £209 per month and vehicle purchase discounts.
• Company discounts on MOTs, servicing, parts and accessories for you and your family.
• Retail and lifestyle rewards through Simply rewards.
• 30 days' holiday including bank holidays.
• Career development and training, and a contributory pension through Aviva.
• Health cash plan, life assurance, cycle to work scheme and refer-a-friend bonus of up to £2,000.
• Social events such as go-karting, charity quiz nights and cinema trips.