Pension Client Relationship Manager

About the role

A leading UK pensions provider is seeking a proactive, relationship‑focused Client Relationship Manager to support Defined Benefit (DB) schemes for employer and trustee clients. The role offers the chance to build long‑term partnerships, lead strategic discussions and contribute to the success of pension schemes.

Key responsibilities

• Manage and coordinate service delivery to clients, ensuring a high‑quality experience.
• Build strong relationships with employers, trustees and advisers.
• Lead strategic discussions on long‑term scheme objectives.
• Deliver clear communications, including reports, presentations and updates.
• Coordinate client projects, such as scheme development initiatives.
• Provide expertise on DB pensions, legislation and industry trends.
• Support junior team members and collaborate across teams.
• Ensure governance, risk controls and policy standards are met.

Required profile

• Proven DB client relationship management experience.
• Strong knowledge of DB pensions, funding and governance.
• Excellent communication skills and stakeholder engagement.
• Highly organised with the ability to manage multiple priorities.
• Proactive, solutions‑focused mindset.
• Able to work independently and as part of a team.

Required skills