Planner / Works Programmer – Repairs Scheduling

About the role

We are seeking an organised Planner/Works Programmer to join our local repairs team in Gillingham. You will be the central hub for scheduling repairs, allocating work to operatives and subcontractors, and ensuring jobs are completed efficiently and to a high standard.

Key responsibilities

• Schedule operatives and subcontractors to maximise resource utilisation and meet delivery deadlines.
• Monitor and update repair jobs daily, tracking appointments, follow‑on works and overdue tasks.
• Support operatives in using IT systems, PDAs and the schedule of rates correctly.
• Communicate clearly with residents, operatives and stakeholders to keep all parties informed.
• Collaborate with administrators, supervisors and contractors to deliver a seamless service.
• Provide cover for other planners, attend meetings and training as required.
• Assist with reporting, KPI monitoring and performance analysis.
• Prioritise emergency and urgent jobs to minimise resident disruption.
• Maintain accurate records for audits and compliance.
• Suggest improvements to streamline planning and scheduling processes.

Required profile

• Experience in a similar planning or scheduling role within repairs or maintenance.
• GCSE (or equivalent) in English and Maths.
• Ability to work in a fast‑paced, pressurised environment.
• Strong time‑management, organisational and communication skills.
• Customer‑first attitude with the ability to handle challenging situations.

Required skills

What we offer

• £28,186.33 annual salary (42.5 hours per week).
• 25 days annual leave plus bank holidays.
• Leading pension scheme.
• Annual Mears Fun Day and other employee events.