Policy Technician

About the role

Howden, a global insurance group, is hiring a Policy Technician in London. The role provides administrative and technical support to the CTIS team, with primary responsibility for drafting, preparing, issuing and maintaining insurance policies and related documentation, and a secondary focus on maintaining insurer logs and internal broking systems.

Key responsibilities

• Draft, prepare and maintain insurance policy documentation, endorsements, renewals and associated policy records.
• Review policy documentation for accuracy, consistency and compliance with insurer requirements and internal standards.
• Produce policy schedules, certificates and supporting documentation within agreed service standards.
• Liaise with the team, insurers and clients to obtain information needed for policy issuance and amendments.
• Maintain insurer logs so that information is accurate and current.
• Support the development and maintenance of policy templates and standard wording, and help interpret and apply policy wordings under the guidance of senior team members.
• Identify and resolve discrepancies in policy documentation before issuance.

Required profile

• Previous experience drafting, processing or administering insurance policy documentation.
• Experience in the insurance market, ideally handling policy issuance, renewals or technical documentation.
• Excellent written communication skills and exceptional attention to detail.
• Strong organisational and prioritisation skills.
• Understanding of FCA requirements and insurance regulatory standards.
• Cert CII (or working towards) is desirable.

Required skills

• Proficiency in Microsoft Word and Excel.
• Paper-based policy documentation and record keeping.

What we offer

• A permanent position.
• Reasonable adjustments, including flexible hours or hybrid working where possible.