Processing Team Leader - Specialty Processing

About the role

Howden, a global insurance group, is hiring a Team Leader for its Specialty Processing Group at the global level, based in Milton Keynes. The role leads a team of Technicians aligned to specific product lines within the Operating Entity, working closely with the Head of Global Specialty Processing to supervise administration and support processes for clients' insurance needs. The aim is to meet targets, achieve business development and deliver a high standard of service in line with Group policies.

Key responsibilities

• Develop and implement operating plans for the team, including setting priorities
• Develop team projects and contribute to other organisational initiatives
• Supervise team output to ensure compliance with agreed service and quality standards
• Assist with creating and processing broking, client and technical documents (e.g. slips, quotes, indications)
• Carry out technical duties such as data entry, credit control and chasing subjectivities
• Act as a partner contact point for team issues and build strong internal and external relationships
• Manage team performance, set objectives and support professional development
• Ensure compliance with company policies, regulatory requirements and standard processes

Required profile

• Previous experience leading or supervising teams, ideally in a similar role
• Strong understanding of Lloyd's and the London market, as well as FCA regulations
• Excellent written and verbal communication skills, able to support and guide less experienced staff
• Highly organised, with strong prioritisation, problem-solving and attention to detail
• Team player with supervisory skills, proactive, self-motivated and resilient under pressure
• GCSEs (or equivalent) in English and Maths are essential; A-levels (or equivalent) preferred; progression towards professional qualifications desired but not crucial

Required skills

• Proficient IT skills, including Microsoft Word, Excel and PowerPoint
• Data entry and document processing

What we offer

• A permanent position
• Reasonable adjustments, which may include flexible hours or hybrid working depending on the role