Programme Manager – Book Hub

About the role

We are seeking a Programme Manager to join the Waterstones Book Hub in Burton Upon Trent. You will coordinate multiple inter‑dependent projects, ensuring they align with strategic objectives and deliver the intended business outcomes.

Key responsibilities

• Align all projects within the programme to overarching business goals and focus on benefits realisation.
• Identify, map and manage inter‑dependencies and risks across workstreams, coordinating mitigations.
• Establish and run governance forums such as steering committees, escalating issues and ensuring timely decisions.
• Build and maintain an integrated programme plan, adjusting sequencing to accommodate changes without impacting critical outcomes.
• Oversee shared resourcing, resolve conflicts and ensure sustainable capacity planning.
• Act as the central communication point, providing consolidated reporting and visibility for stakeholders.
• Drive consistency in reporting, RAID logs, change control and quality standards across all projects.
• Monitor benefits delivery and adjust the programme to maximise commercial, operational or transformational value.

Required profile

• Proven programme‑management background with experience leading complex, multi‑workstream programmes.
• Track record of delivering business transformation, operational change or technology‑enabled programmes.
• Cross‑functional leadership experience across operations, technology, commercial and finance teams.
• Strong influencing skills with senior stakeholders and experience managing governance forums.

Required skills