Quality Assurance Technician

About the role

We are looking for a Quality Assurance Technician to join our Supply Chain team at the Head Office in South Shields. You will work closely with internal and external partners to ensure that quality processes are adhered to, continuously improved, and aligned with our brand values.

Key responsibilities

• Review and approve Black seal approvals using the PLM system and document them for suppliers.
• Communicate changes to suppliers, resolve quality issues, and follow up on improvement plans.
• Collaborate with cross‑functional teams (production, technical, fabrics, quality teams in Asia) to reduce construction and production issues.
• Support sustainability and ethical initiatives to improve the company’s environmental footprint.
• Collect and analyse quality data across product areas and the global supply base.
• Work with the warehouse goods‑in/stock control team to ensure QC processes are controlled.
• Conduct factory evaluation audits, report findings, and drive corrective action plans.

Required profile

• Background in apparel manufacturing.
• Proven track record in quality assurance within a global manufacturing environment.
• Strong analytical and statistical abilities.
• Excellent communication skills and attention to detail.

Required skills

• Experience with PLM systems (desirable but not essential).
• Experience using ERP systems.
• Ability to perform analytical and statistical assessments.
• Knowledge of AQL (Acceptable Quality Level) testing.

What we offer

• Discretionary company bonus scheme.
• Staff discount and shop.
• Healthcare cash plan.
• 25 days holiday plus bank holidays, increasing with service.
• Hybrid and flexible working with a 4 pm finish on Fridays.
• Free onsite parking and subsidised canteen.
• Wellbeing support, referral bonuses, and recognition programmes.