Receptionist – Dental Practice

About the role

We are seeking a friendly and organised Receptionist to be the first point of contact for patients at our two‑surgery orthodontic practice in Tunbridge Wells. You will help create a welcoming environment while supporting the smooth operation of the clinic.

Key responsibilities

• Greet patients in person and over the phone, answer queries and maintain a relaxed atmosphere.
• Manage the appointment diary, including bookings, cancellations and rescheduling.
• Explain treatment options, support payment transactions and clarify private vs NHS services.
• Maintain accurate patient records and handle confidential information securely.
• Address concerns and complaints with empathy, aiming for positive outcomes.
• Assist clinicians with handovers and support the Practice Manager in daily administrative tasks.

Required profile

• People‑focused, empathetic and able to create positive experiences.
• Previous experience in a customer‑facing role is desirable but not mandatory.
• Strong verbal communication skills, both face‑to‑face and on the phone.
• Proactive, flexible and willing to support the team wherever needed.
• Professional demeanor with a genuine passion for excellent service.

Required skills

• Confidence using IT systems for booking and record management.

What we offer

• Competitive salary with development opportunities.
• Healthcare and wellbeing support, including remote GP, physiotherapy and mental health services.
• Annual allowance of approximately £350 for health‑related expenses.