Receptionist – Flexible Hours

About the role

Join Hyatt Regency London Blackfriars as a Receptionist with flexible scheduling. You will be the first point of contact for guests, ensuring a smooth and welcoming experience throughout their stay.

Key responsibilities

• Manage guest arrivals and departures, including check‑in, check‑out, room escorting and luggage delivery.
• Verify and set up appropriate credit arrangements for guests.
• Collect passports and complete required procedures in line with local legislation and Hyatt data‑privacy standards.
• Handle cash transactions and billing processes accurately.
• Assist guests during their stay, promptly addressing requests and resolving complaints.
• Identify revenue opportunities through effective upselling techniques.
• Provide comprehensive information about the hotel’s services, facilities and amenities.

Required profile

• Friendly and professional individual with a passion for delivering exceptional guest experiences.
• Confident in managing front‑desk responsibilities while maintaining a warm, welcoming demeanor.
• Excellent communication skills.

Required skills

What we offer

• Discounted hotel stays across Hyatt for you, family and friends from day one.
• Free meals while on duty.
• 50% discount on food and beverages at selected Hyatt hotels.
• Complimentary uniform and laundering service.
• Headspace membership and access to an Employee Assistance Programme.
• Continuous learning and development opportunities with clear career progression and worldwide promotion prospects.