Receptionist – Full‑time at Wynne Jones Centre, Aylesbury

About the role

This permanent, full‑time position provides the first point of contact for visitors, callers and staff at the Wynne Jones Centre, supporting the Probation Service in Aylesbury. You will work in a busy reception environment, handling enquiries, managing logistics and ensuring a welcoming, secure atmosphere.

Key responsibilities

• Greet and log visitors, issue passes and security fobs, and notify relevant staff of arrivals and departures.
• Answer telephone and email enquiries, providing basic information about Probation Services and directing more complex queries to managers.
• Manage building logistics: mail handling, ordering PPE and stationery, coordinating deliveries, and overseeing room, desk and parking bookings.
• Handle petty cash, travel warrants and bus fare payments for people on probation.
• Observe and de‑escalate potentially volatile situations, escalating to security or management when required.
• Support event preparation and registration for meetings and training sessions.

Required profile

• Professional, courteous manner with strong customer‑service orientation.
• Ability to work collaboratively and cover multiple teams during absences.
• Awareness of safeguarding and risk issues, with the confidence to raise concerns.
• Commitment to diversity, equality and confidentiality.

Required skills

• Proficiency in using office equipment and basic IT systems (e.g., email, Delius).
• Excellent organisational and multitasking abilities.
• Clear communication skills, both verbal and written.

What we offer

• Competitive public‑sector salary and benefits.
• Training and development opportunities within the Probation Service.
• Supportive team environment with regular supervision.