Remedial Order Administrator

About the role

Rehlko is looking for an organised and proactive Remedial Team Administrator to join its Service team in Heanor. This is a key administrative role supporting the efficient processing and coordination of remedial works, ensuring good communication between internal teams, suppliers and customers throughout each job's lifecycle. The successful candidate will be comfortable managing multiple priorities and using business systems to keep accurate records and update stakeholders.

Key responsibilities

• Process and manage remedial service orders from receipt to completion, issuing customer acknowledgements and resolving order queries
• Maintain accurate records in company systems, including Protean and Salesforce, and log remedial works
• Monitor parts requirements, liaise with stores and suppliers on outstanding parts, and keep regional parts tracking and job status reports up to date
• Update customers regularly, especially on parts with longer lead times, and coordinate handover of completed orders to regional teams
• Produce and discuss weekly reports on jobs awaiting parts, manage enquiries from the team's shared mailbox, and track team performance and bonuses
• Support the Parts Sales Team during absences, handle incoming departmental calls, and support compliance with quality, environmental and health and safety standards (ISO 9001, ISO 14001, ISO 45001)

Required profile

• Previous administration or coordination experience
• Strong organisational and time-management skills, with excellent attention to detail
• Comfortable in a fast-paced environment and able to collaborate with many stakeholders
• Desirable: experience in a service, engineering, facilities or operational support environment

Required skills

• Confident use of Microsoft Office, particularly Excel
• Desirable: experience with CRM or ERP systems such as Salesforce or Protean

What we offer

• Competitive compensation and benefits, including 25 days annual leave plus bank holidays
• On-site parking and life insurance
• Health and wellbeing programme
• Development opportunities within a growing service function