Sales Account Manager

About the role

We are seeking a proactive Sales Account Manager to join our growing team in Poole. In this office‑based role you will manage and develop existing customer accounts while supporting overall business growth.

Key responsibilities

• Manage and develop relationships with existing and prospective customers.
• Proactively contact customers to identify sales opportunities and generate revenue.
• Respond to customer enquiries by phone and email.
• Prepare quotations and follow up opportunities to maximise conversions.
• Arrange appointments for Business Development Managers.
• Maintain accurate customer records and activity within the CRM system.
• Conduct account reviews and identify opportunities to increase account value.
• Promote products and services to existing customers.
• Resolve customer queries and complaints professionally and effectively.
• Work closely with internal teams to ensure excellent customer service and delivery.

Required profile

• Previous experience in Account Management, Internal Sales, Customer Success or Business Development.
• B2B and/or B2C sales experience.
• Confident communicating and selling over the phone.
• Strong relationship‑building and customer service skills.
• Commercially aware with the ability to identify growth opportunities.
• Experience using CRM systems.
• Highly organised with strong attention to detail.
• Self‑motivated, proactive and target‑driven.

Required skills

• CRM

What we offer

• Monthly profit‑share bonus scheme.
• Company sick pay.
• Free onsite parking.
• Employee Assistance Programme.
• Cycle to Work scheme.
• Eye‑care contribution.
• Birthday vouchers.
• Subsidised workplace massage.
• Free lunch every Friday.
• Regular social events.
• Employee discounts and perks scheme.
• Modern office environment.