Sales Membership Manager – Sports & Leisure Centre

About the role

Our client, one of the UK’s largest leisure operators, is seeking a Sales Membership Manager to lead a busy team at their flagship sports and leisure centre in Farnham. You will be responsible for driving membership growth, ensuring high‑quality customer service, and supporting the Membership Advisors to maximise every sales opportunity.

Key responsibilities

• Lead and develop a team of Membership Advisors, setting KPIs and targets.
• Monitor performance, hold regular team meetings and provide coaching aligned with company values.
• Convert centre users into members, promoting the philosophy that “everyone’s a member”.
• Maintain accurate administration, systems and compliance for membership records.
• Ensure the team possesses deep product knowledge of all facilities and services.

Required profile

• Proven experience in membership management, sales management or consultancy within a leisure or sports environment.
• Excellent communication skills for liaising with internal and external stakeholders.
• Demonstrated ability to motivate and drive a sales‑focused team to achieve targets.
• Strong customer‑service orientation with a focus on delivering excellence.

Required skills