Senior Account Manager - MSP

About the role

Air IT is looking for a Senior Account Manager to join its expanding team and take ownership of key client relationships across the South. Reporting to the Regional Sales Manager, the role is based in London, Milton Keynes or Abingdon on a hybrid basis. The position suits someone who is commercially driven, relationship-focused and comfortable in a Managed Services environment.

Key responsibilities

• Build trusted relationships with senior decision-makers and own and nurture your portfolio as the go-to advisor for your clients
• Lead quarterly reviews and turn data into actionable insight
• Partner with Service Delivery and Technical teams to deliver seamless customer experiences and stay ahead of risks and opportunities
• Own retention, growth and profitability: create and run strategic account plans, lead upsell and cross-sell, and own the pipeline and personal sales targets
• Drive negotiations, renewals and service expansion, and maintain a strong, forward-looking pipeline
• Create proposals and customer roadmaps, and keep CRM and reporting accurate

Required profile

• Proven experience as an Account Manager or Senior Account Manager within an MSP
• Consultative, solutions-led sales style and ability to lead strategic conversations with senior stakeholders
• Track record of growing accounts and hitting targets
• Experience across key MSP services such as M365, Azure, Cyber Security and IT Support
• Full UK driving licence

Required skills

• Excellent communication and stakeholder management
• Commercial awareness and ability to communicate value clearly
• Organised, able to manage multiple priorities, and open to continuous learning

What we offer

• Health and wellbeing: virtual GP, Employee Assistance Programme, eye care vouchers, group life assurance and income protection
• Time off: annual leave, celebration day, two paid volunteering days and enhanced family leave
• Perks at Work discounts, optional AirPerks flexible benefits and EV car scheme
• Learning and development, social events, competitions and incentives