Senior Digital Account Manager

About the role

A digital studio is looking for a Senior Digital Account Manager to manage and grow its existing client base and win new accounts. This is a varied, fast-paced role in which you sell digital services across the agency's clients, including websites, apps, social media campaigns and new forms of digital delivery such as online video platforms.

Key responsibilities

• Manage client relationships through regular meetings, updates and reports, and act as the day-to-day point of contact and decision maker.
• Create and refine digital marketing strategies with measurable KPIs and demonstrated ROI, and contribute to the company's sales strategy.
• Develop longer-term business opportunities with new and existing clients and work with the sales support team on new business.
• Take ownership of multiple projects from conception to launch, liaising with the production team and following internal account and project management processes.
• Produce detailed documentation such as client briefs, quotes, project schedules, requirements analysis, scoping documents and ROI reporting.
• Manage change requests and budget implications, mitigate risks, and ensure projects meet client KPIs, time, quality, budget and client satisfaction requirements.
• Ensure revenue targets are met while maintaining profitability, and work with the Managing Director, Account Director and team leads on delivery.

Required profile

• At least 4 years of experience in an agency environment.
• Proven track record in client-facing digital account and project management, selling and reporting on multiple high-profile accounts.
• Experience devising and selling digital products, services and marketing strategies.
• Track record of hitting or exceeding revenue targets.

Required skills

• Detailed working knowledge of digital production processes.
• Strong presentation, verbal and written communication skills to board level, and the ability to negotiate with clients.
• Structured approach to documenting, planning and managing accounts.