Service Call Planner

About the role

We are looking for a Service Call Planner to join our team at the Milton Keynes office. The role involves coordinating service and installation jobs for engineers across London, ensuring efficient scheduling and client communication.

Key responsibilities

• Allocate 15‑20 engineers to service or installation jobs at various locations in London.
• Plan installation jobs to ensure job sheets are ready for execution.
• Support engineers in achieving first‑time fix rates.
• Maintain communication with clients until jobs are completed and paperwork is finalised.

Required profile

• Reside within commuting distance of the Milton Keynes office.
• Strong computer, administrative and customer service abilities.
• Good knowledge of the London area is advantageous.
• Previous experience in a planning or scheduling admin role such as service controller or booker.
• Experience in the HVAC or M&E sectors is beneficial but not essential.

Required skills

• Computer skills (e.g., Microsoft Office).

What we offer

• Salary between £30,000 and £31,000 per year.
• Hybrid working – two days remote after probation.
• 27 days holiday (including bank holidays) and additional overtime pay for weekend work.
• Free onsite parking, life assurance, continuous training and career progression.