Service Desk Analyst – 3‑Month Contract (Hybrid)

About the role

We are seeking a Service Desk Analyst on a three‑month contract to support the rollout of a Self‑Service Password Reset solution for our client. The role begins with two weeks of on‑site training in Exeter (or St Austell) and then moves to a hybrid working pattern.

Key responsibilities

• Assist users with password reset issues following documented procedures.
• Log and update tickets accurately in the service management tool.
• Handle a high volume of user contacts during the password policy rollout.
• Provide first‑line IT troubleshooting and escalation as needed.
• Collaborate with the rollout team to ensure smooth implementation.

Required profile

• Confident in following documented processes and procedures.
• Strong verbal communication when assisting users.
• Attention to detail for accurate ticket logging.
• Ability to manage a large number of contacts during a rollout.
• Willingness to work on‑site for the initial training period.

Required skills

• Service Management / Ticketing tool usage

What we offer

• Competitive daily rate of £150 (inside IR35 PAYE).
• Hybrid working flexibility after training.
• Opportunity to gain experience in a large‑scale password management project.