Service Desk Coordinator
Australasian Recruitment Company · London
Job description
About the role
We are seeking a Service Desk Coordinator to provide first‑line IT support for an exciting fashion label. This temporary, full‑time position will be based in London and involves handling service requests and incidents via phone, email or ticketing system.
Key responsibilities
- Receive and log incoming service requests and incidents.
- Provide technical support for hardware, software and network issues.
- Document incidents, resolutions and maintain accurate records.
- Escalate complex problems to senior analysts or specialised teams.
- Collaborate with other IT teams to implement solutions.
- Perform user account tasks such as password resets and access provisioning.
- Contribute to knowledge‑base articles and documentation.
Required profile
- At least 12 months experience in an administrative role.
- Minimum 12 months experience in an IT support role.
Required skills
- Hardware troubleshooting.
- Software troubleshooting.
- Network troubleshooting.
- Use of ticketing systems.
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Published 6 days ago
Expires 1 month from now
15 views · 0 interested
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Australasian Recruitment Company
London