ServiceNow Administrator – Glasgow (Hybrid)

About the role

We are looking for a ServiceNow Administrator to join a small, global‑focused team in a fast‑growing mid‑sized business. Based in central Glasgow, you will work on‑site 2‑3 days a week in a hybrid model, owning the administration of ServiceNow and a suite of related enterprise applications.

Key responsibilities

• Configure, maintain and optimise ServiceNow, Dynamics 365 CRM, Microsoft Azure and Intune environments.
• Oversee releases, patches and change windows, ensuring minimal disruption.
• Handle escalations beyond first‑line support and coordinate with vendors for major incidents.
• Produce and keep up‑to‑date documentation, automation scripts and training material.
• Own a portfolio of applications, taking functional responsibility for configuration changes.

Required profile

• Background as a systems administrator with hands‑on experience on at least one core platform.
• Significant experience with ITIL service management and change management processes.
• Proven ability to work directly with teams, users, stakeholders and external partners.
• Strong organisational skills to manage multiple workstreams simultaneously.

Required skills

• ServiceNow administration
• Dynamics 365 CRM
• Microsoft Azure
• Microsoft Intune
• ITIL
• Change Management

What we offer

• Hybrid working (2‑3 days onsite in Glasgow)
• Competitive salary £45‑50k per annum
• Opportunity to work in a dynamic, globally‑oriented environment
• Professional development within a growing business