Salesforce Administrator

About the role

ITV is looking for a Salesforce Administrator to manage and optimise its Salesforce platform. You will support users, drive data quality, and contribute to strategic enhancements while working in a hybrid setting from White City.

Key responsibilities

• Manage and resolve Salesforce support requests, ensuring SLA compliance and effective stakeholder communication.
• Design and deliver training, user guides, and coaching for super‑users and broader teams.
• Participate in projects from proof‑of‑concept to delivery, documenting requirements and technical specifications.
• Promote data accessibility, self‑service analytics, and uphold data quality standards across the CRM.
• Assist in designing architecture, data models, and implementing custom Salesforce enhancements.

Required profile

• Strong knowledge of Salesforce Sales Cloud configuration and limitations.
• Experience supporting a range of users from trainees to senior staff.
• Salesforce Administrator certification (Admin 201 preferred) or equivalent experience.

Required skills

• Salesforce (workflow, validation rules, custom objects, Data Loader, formula fields, Process Builder, Lightning)
• Agentforce autonomous AI agents
• Jira, Miro, Slack
• ITIL concepts
• Apex, Visualforce, Lightning Web Components
• REST API integration, iPaaS tools (Mulesoft, Snaplogic, Dell Boomi)
• Excel, SQL for data cleansing and analysis

What we offer

• Flexible hybrid working arrangements
• Generous holiday allowance with the option to buy more days
• Annual bonus opportunity
• Competitive pension contribution
• Share‑save scheme to purchase ITV shares
• Wellbeing and volunteering days