Site Reliability Engineer

About the role

LSEG (London Stock Exchange Group) is hiring a Site Reliability Engineer to run and improve its internal observability platform, which brings telemetry, dashboards, alerts, service health and operational insight into one common experience. The role focuses on the platform's reliability, supportability and usability, and on the standards and self-service patterns that help teams adopt it consistently.

Key responsibilities

• Monitor platform health, investigate and diagnose issues, and support service recovery in production and non-production environments
• Contribute to service readiness through dashboards, SLOs, SLIs, runbooks, resilience checks and performance validation
• Use metrics, logs, traces and service health data to understand issues and guide decisions
• Support incident response, triage, problem management and root cause analysis, and drive follow-up actions that reduce repeat issues
• Improve automation and GitOps-based workflows to reduce manual work
• Maintain documentation, onboarding guides and self-service tooling, and give enablement on telemetry standards, alerting guidance and SLO practices

Required profile

• Experience supporting production platforms or services in an SRE, platform engineering, infrastructure, DevOps or operations engineering role
• Understanding of incident response, problem management, service readiness or operational support processes
• Solid understanding of cloud, container, Linux, networking or distributed system environments
• Ability to communicate technical information clearly to engineering, operations and service stakeholders
• Experience writing or maintaining operational documentation such as runbooks and onboarding material

Required skills

• Experience using observability data (metrics, logs, traces, alerts, dashboards) to investigate issues
• Experience using automation or infrastructure-as-code practices
• Desirable: observability tools such as OpenTelemetry, Grafana, ClickHouse, Cribl, Datadog, BigPanda, Redis, Flink
• Desirable: GitOps workflows, CI/CD pipelines, SLOs, SLIs, error budgets and alert quality measures
• Desirable: experience in a regulated, financial services or large enterprise environment