Smart Metering Field Investigator

About the role

Affinity Water is looking for a Smart Metering Field Investigator to help ensure its smart meter network operates effectively across the Central region. This is a hands-on, field-based role combining technical troubleshooting, data analysis and site visits, working with internal teams, delivery partners and network providers to identify root causes and fix connectivity and performance issues. The advert closes on Friday 13 November.

Key responsibilities

• Investigate smart meters that have stopped communicating or are underperforming.
• Use multiple systems to diagnose faults and identify root causes.
• Visit customer properties to inspect meter installations and assess site conditions.
• Carry out technical interventions such as commissioning, configuring, repairing or replacing smart metering equipment.
• Work with network providers and delivery partners to resolve connectivity issues.
• Capture accurate technical information, photographs and investigation records.
• Identify recurring issues and support continuous improvement initiatives.
• Maintain high standards of health, safety and compliance.

Required profile

• Experience in a technical, field-based role, enjoying problem solving and quality work.
• Experience in utilities, smart metering, telecommunications or a similar environment.
• Experience investigating connectivity, telemetry or communication issues.
• Knowledge of smart metering technology or networked devices.
• Full UK driving licence.
• NRSWA Operative or Supervisor qualification and Streetworks Signing, Lighting and Guarding (SLG).

Required skills

• Strong analytical and troubleshooting skills.
• Experience using operational or work management systems.
• Excellent attention to detail and record keeping.
• Strong communication and customer-facing skills.

What we offer

• Salary from £33,500 depending on skills and experience.
• Hybrid working: one day per week from home or the office, the rest in the field.
• Company van, learning and development, and entry to the annual bonus scheme.
• Pension with a double-match scheme (company contribution capped at 12%), annual leave rising with service, and family benefits including maternity, adoption, paternity, shared parental, fertility support and carers leave.
• Wellbeing centre, discounts through the Tap4Perks scheme, disability confident employer and up to 4 Affinity days volunteering.