Student Wellbeing & Engagement Officer

About the role

The Wellbeing & Engagement Officer supports students both face‑to‑face and online, delivering a consistent, high‑quality student experience. The role combines first‑line welfare support, referral to specialist services, and the creation of programmes that build student confidence and skills beyond the classroom.

Key responsibilities

• Manage welfare concerns and Learning Differences, Health and Disability (LDHD) cases, maintaining accurate records in line with GDPR.
• Provide 1:1 pastoral support, create and monitor Support Plans, and ensure safeguarding of all students.
• Organise and deliver welfare events, health registration assistance, and mitigating circumstances processes.
• Handle general student queries at the reception, support registration, arrivals, induction, and enrichment activities.
• Maintain effective relationships with university departments, agents, partners and external agencies, and provide timely reporting to stakeholders.

Required profile

• Bachelor’s degree or equivalent experience demonstrating independent work.
• Safeguarding training or equivalent experience.
• Experience supporting students in an educational setting.
• Proven ability to organise trips, visits and risk assessments.
• Experience creating engaging content, delivering workshops and facilitating student voice.
• Ability to work collaboratively with external partners and in a regulated environment.