Subsidence Claims Specialist – Remote

About the role

As a Subsidence Claims Specialist you will be the trusted expert helping customers navigate the stress of property movement, cracking or sinking. Working from home, you will combine technical authority with empathy, translating complex structural issues into clear explanations and guiding each claim from first report to resolution.

Key responsibilities

• Take full responsibility for a portfolio of subsidence claims, from notification to settlement.
• Diagnose the cause of damage using engineering knowledge and evidence‑based assessment.
• Coordinate investigations, monitoring, repairs and mitigation strategies.
• Communicate clearly and compassionately with customers throughout the process.
• Make fair, balanced decisions that align with policy cover and technical best practice.
• Drive progress proactively to deliver timely, high‑quality outcomes.

Required profile

• A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one.
• Strong technical knowledge of structural defects and subsidence‑related issues.
• Ability to diagnose building damage remotely using supplied evidence.
• Experience within the insurance industry with an understanding of liability considerations.
• Confident negotiation and influencing skills to gain agreement from multiple stakeholders.
• Problem‑solving mindset with the ability to evaluate complex information and make sound decisions.
• Excellent interpersonal and communication skills.
• Strong organisational and time‑management abilities with high attention to detail.
• Flexible, self‑motivated approach and the ability to work independently.

What we offer

• Leadership training programme and professional qualification funding.
• Environmental and social initiatives through the Davies Foundation.
• Pension with 5% employee and 5% employer contributions.
• Life assurance, cycle‑to‑work scheme, lease‑car salary sacrifice.
• Enhanced maternity, paternity and adoption pay.
• Wellbeing centre, EAP 24/7 helpline, discounts with UK retailers.
• 25 days holiday (increasing with service), flexible working and remote options.