This job is no longer available
This job expired on 08/09/2026. It no longer accepts applications.
Summer Intern – Customer Success Specialist (Dutch & English)
Jobster · Bristol
Job description
About the role
We are looking for a Summer Intern to join our Customer Experience team as a Customer Success Specialist. You will support Laka’s cyclists in the UK, Netherlands and other markets, handling general enquiries and insurance claims in both Dutch and English.
Key responsibilities
- Respond to customer questions about Laka’s bike insurance products via web chat and email.
- Assist members in filing and tracking claims, coordinating with repair shops or manufacturers as needed.
- Serve as the first point of contact for B2B partners, helping them get riders back on the road.
- Collaborate with the CX team in the UK and NL to ensure a smooth, fast, and consistent experience.
- Gather and relay customer feedback to improve services.
Required profile
- Fluent in both Dutch and English, written and spoken.
- Strong written communication skills and a customer‑focused attitude.
- Ability to manage multiple enquiries and prioritize tasks.
- Enthusiasm for cycling and insurance services.
Required skills
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Jobster
Bristol
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