Support Engineer (Python)

About the role

You will own customer‑facing bugs on a data‑heavy analysis platform, tracing failures across multiple services and fixing root causes. The role works closely with the delivery and QA team in the Philippines to resolve stalled jobs, data mismatches, subscription issues, and internal tool bugs.

Key responsibilities

• Investigate and debug production issues in Python, using order IDs and descriptions to locate failures across services and background jobs.
• Fix code or data problems, ship patches, and verify that issues are resolved permanently.
• Collaborate daily with the delivery and QA team to prioritize and address recurring bugs.

Required profile

• 4–7 years of professional Python development experience.
• Strong written English skills for documentation and communication.

Required skills

• Python, Django, Django REST Framework, FastAPI, async programming.
• PostgreSQL (including query plan analysis).
• Background job processing with Celery and Redis (or similar workflow engines).
• Version control with Git, code review and pull‑request workflow.
• Familiarity with Stripe billing, AWS S3 and SQS, Docker, basic Kubernetes, Sentry, and log‑based debugging.