Support Worker - Alcohol Dependency and Homelessness

About the role

Stella Maris, a low-threshold service for men and women experiencing alcohol dependency and homelessness, is looking for a Support Worker. It is managed by Depaul in partnership with Radius Housing Association and uses a harm-reduction approach, helping residents reduce or stabilise their alcohol use, build trust and stability, and move towards independent living. The post is 35 hours per week on a varied rota, with a salary of £25,394.88.

Key responsibilities

• Be the first point of contact for service users, agencies, contractors and visitors, offering a warm, professional welcome.
• Support service users in their transition into the service and help them use it effectively.
• Help key workers deliver personalised support plans, including activities, and assist case workers with safety and wellbeing plans.
• Meet practical needs such as meal preparation, laundry and keeping living spaces tidy.
• Maintain service user records and provide colleagues with accurate information about service users.
• Keep health and safety standards, complete building checks, identify defects and carry out cleaning duties as assigned.
• Handle project administration such as petty cash, statistics, invoices, incident reporting and service user files.
• Take part in handovers, team meetings, core training and mentoring of volunteers, and cover for other staff when needed.

Required profile

• Minimum of 3 GCSEs A-C including Maths and English, or equivalent.
• 1 year of paid relevant work experience or 2 years of relevant volunteering.
• Understanding of homelessness, the supports available in homeless services and the statutory and voluntary sector resources.
• Willingness to work on a 7-day rota covering mornings, evenings, weekends and nights.
• Subject to an enhanced Access NI check and NISCC registration during probation.

Required skills

• Good working knowledge of risk assessment and risk management.
• Good IT skills, including recording client information in IT systems.
• Good written and verbal communication, and the ability to write and present accurate reports.

What we offer

• Permanent contract, 35 hours per week.
• 35 days annual leave, increasing with length of service, plus paid sick leave.
• Company maternity and paternity pay, contributory pension scheme.
• Health cash back and rewards plan, Christmas savers club and Bluelight discount card.
• Opportunities to learn and develop within the organisation.