Support Worker - Castlehill

About the role

Castlehill is a Depaul service providing temporary accommodation in 22 self-contained flats, including six designed for shared living, for people with complex needs often linked to homelessness, mental health or substance use. As a Support Worker you will join a multi-disciplinary team using a housing-led, low-threshold, harm-reduction approach, acting as the first point of contact for service users, agencies, contractors and visitors.

Key responsibilities

• Meet the practical day-to-day needs of service users, including meal preparation, laundry and upkeep of living spaces
• Maintain service user records and provide colleagues with timely, accurate information about them
• Help service users carry out activities set by case workers, such as financial, creative or educational activities and communication support
• Keep Health and Safety standards, complete health and wellbeing and building checks, and report building defects
• Perform cleaning duties as assigned by the LMT
• Handle project administration tasks such as petty cash, project statistics, invoices, record keeping, service user files, incident and accident reporting
• Follow IT security policies and take part in handovers, team meetings, core training and mentoring of volunteers

Required profile

• Minimum of 3 GCSEs A-C including Maths and English, or equivalent
• 1 year of paid relevant work experience or 2 years of relevant volunteering
• Understanding of homelessness and the support available in homeless services
• Knowledge of statutory and voluntary sector resources and agencies
• Willingness to work within Depaul's vision, mission and values

Required skills

• Good working knowledge of risk assessment and risk management
• Good IT skills, including recording client information in IT systems
• Good written and verbal communication, and ability to write and present reports

What we offer

• Salary of £25,394.88, 35 hours per week on varied shifts
• 35 days annual leave, increasing with length of service, plus paid sick leave
• Company maternity and paternity pay, contributory pension scheme
• Health cash back and rewards plan, Christmas savers club and Bluelight discount card