Team Manager – Luxury Retail (Selfridges London)
Burberry · Londres
Description du poste
About the role
Burberry is seeking a dynamic Team Manager for its Selfridges London store. You will lead a high‑performing team, shape the client journey, and combine commercial results with creative storytelling to deliver an elevated in‑store experience.
Key responsibilities
- Lead and inspire the team to deliver exceptional client experiences, driving sales performance and brand loyalty.
- Own a product category and work with store leadership to maximise sell‑through and commercial opportunities.
- Coach and develop team members in real time, building confidence, capability and consistent service excellence.
- Set the standard on the shop floor, ensuring every client interaction reflects the Burberry experience.
- Strengthen collaboration across sales, operations and stock teams to enhance service flow and efficiency.
- Support talent development, onboarding and engagement to build a positive, high‑performing store culture.
Required profile
- Proven experience leading or mentoring teams in a fast‑paced retail or client‑focused environment.
- Strong communication skills with the ability to engage, influence and support others.
- Confidence handling complex client situations with professionalism and care.
- Commercial awareness and a track record of achieving sales targets.
- Comfortable using digital tools and in‑store technology to enhance the client experience.
- Collaborative mindset and passion for luxury retail, craftsmanship and storytelling.
Required skills
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Burberry
Londres
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