Technical Account Manager

About the role

Camunda is looking for a Technical Account Manager to act as the trusted technical advisor for its enterprise customers in the UK. You will work closely with clients from onboarding through ongoing operations, helping them adopt Camunda’s process‑orchestration platform and achieve measurable business outcomes.

Key responsibilities

• Serve as the primary technical contact for designated enterprise accounts, guiding them through every stage of the Camunda adoption journey.
• Develop and execute tailored technical adoption plans that align with customers’ business goals.
• Provide hands‑on guidance, best‑practice recommendations, and advisory services to both business and technical stakeholders.
• Conduct platform health checks, identify execution risks, manage escalations, and advocate for customer needs internally.
• Collaborate with Camunda’s Customer Success, Consulting, Support, Product, Engineering, Sales and Pre‑Sales teams to drive outcomes at scale.
• Spend time on‑site with key accounts for milestone interactions when required (up to 50% during busy periods).

Required profile

• Strong customer‑facing experience with enterprise‑level software solutions.
• Excellent problem‑solving abilities and a collaborative mindset.
• Ability to translate complex technical concepts into clear, actionable guidance.
• Proactive attitude toward risk identification and issue resolution.

Required skills

What we offer

• Fully remote work environment with occasional on‑site engagements.
• Opportunity to work with cutting‑edge AI‑first orchestration technology.
• Being part of a fast‑growing, award‑winning company recognized as a top unicorn prospect.