Technical Services Specialist – Platform Performance & Security

About the role

We are seeking a Technical Services Specialist to improve platform performance, implement best practice and lead technical initiatives, ensuring business‑critical systems remain available and secure for our client in Central Bristol.

Key responsibilities

• Administer and support Microsoft 365 technologies including Entra ID, Intune, Exchange Online, Teams, SharePoint, Defender, Power Platform and Azure.
• Manage Windows Server, Active Directory, end‑user devices, operating‑system standards and software deployment.
• Maintain identity‑management solutions such as SSO, MFA and automated user provisioning.
• Support backup, disaster recovery, DNS, SSL certificates and website administration.
• Implement and maintain security policies, governance and best practices; manage vulnerability remediation, patching and security monitoring.
• Develop technical documentation, playbooks, test plans and operational procedures to ensure compliance with security baselines.
• Act as technical lead for incidents, problems, changes and major outages; monitor platforms, investigate alerts and drive service improvements.
• Provide escalation support across digital services, assist project delivery, service transitions and automation initiatives.
• Coordinate with third‑party suppliers and internal stakeholders, manage vendor relationships and ensure service‑level agreements are met.

Required profile

• Proven experience administering Microsoft 365 and Azure environments.
• Strong background in Windows Server, Active Directory and identity‑management solutions.
• Hands‑on experience with security governance, vulnerability remediation and incident management.
• Ability to work with vendors and internal teams to deliver technical solutions.

Required skills

• Microsoft 365 (Entra ID, Intune, Exchange Online, Teams, SharePoint, Defender, Power Platform)
• Azure
• Windows Server
• Active Directory
• SSO and MFA
• Backup and disaster recovery
• DNS and SSL certificate management
• Security monitoring and patching