Trade Parts Telesales Advisor – Automotive Parts Sales

About the role

Join a prestigious automotive dealership in North London as a Trade Parts Telesales Advisor. You will be the primary point of contact for trade customers, helping them find the right parts quickly and efficiently while contributing to the growth of the parts department.

Key responsibilities

• Handle inbound and outbound trade parts enquiries via telephone.
• Identify parts accurately using manufacturer systems and catalogues.
• Provide pricing, availability and delivery information to customers.
• Process orders, upsell accessories and related products where appropriate.
• Coordinate with the warehouse, drivers and suppliers to ensure timely delivery.
• Follow up quotes and enquiries to maximise conversion.
• Support stock control by monitoring fast‑moving trade parts.

Required profile

• Proven experience as a Trade Parts Advisor, Parts Telesales Advisor or similar role.
• Strong knowledge of automotive parts, preferably within a main dealer environment.
• Confident telephone manner with excellent customer service skills.
• Commercially aware with a proactive sales approach.
• Organised, detail‑oriented and able to build long‑term trade relationships.

Required skills

• Kerridge
• DMS

What we offer

• Competitive salary of £32,760 per year plus OTE bonus.
• Stable, long‑term employment within an established dealer group.
• Supportive environment that values product knowledge and customer service.
• Monday‑Friday office hours with occasional Saturday work.