Travel Ticketing Support Executive

About the role

Join a private travel company that specialises in small‑group tours across Latin America, Africa, Asia and the Middle East. As a Travel Ticketing Support Executive you will provide front‑line support to the sales team, handling all GDS and consolidator flight bookings and amendments from a central London office.

Key responsibilities

• Provide day‑to‑day support to sales agents on GDS and consolidator bookings.
• Manage inbound flight requests, ensuring all international and internal bookings are completed.
• Maintain and monitor queues, schedule changes, web/native bookings and reissues.
• Perform end‑of‑day checks to confirm tickets have been issued correctly.
• Monitor schedule changes, notify agents and customers, and process required amendments.
• Arrange booking adjustments resulting from schedule changes and update back‑office systems.
• Process ticketing, reissue and refund requests within company guidelines.

Required profile

• Previous experience in a flights or airfares environment.
• Strong working knowledge of GDS reservations and ticketing (Amadeus preferred).
• Excellent understanding of fare types, fare rules, ticketing, reissues and refunds.
• Advanced fare‑management skills, including manual fare builds and complex ticket revalidations.
• Ability to navigate NDC, traditional GDS content and consolidators to offer all client options.
• Great organisational skills with the ability to handle multiple tasks.
• Numeracy and keen attention to detail.

Required skills

• Amadeus (GDS) proficiency
• NDC knowledge
• Fare management
• Ticketing systems
• Consolidator booking platforms

What we offer

• Base salary up to £35,000 (negotiable based on experience)
• 10% annual bonus subject to company performance
• Travel discounts
• 23 days annual leave
• Pension scheme
• Monday‑to‑Friday working pattern