Account Manager – Commercial Insurance

About the role

We are seeking a commercial insurance professional to join our Chelmsford office as an Account Manager. You will be the trusted point of contact for an existing portfolio of clients, ensuring their insurance needs are met with clear communication and proactive service.

Key responsibilities

• Manage a portfolio of commercial insurance clients, overseeing renewals and day‑to‑day servicing.
• Build and maintain strong relationships with clients, insurers and internal broking teams.
• Support renewal strategy and ensure accurate, timely processing of policy changes.
• Identify potential issues early and provide solutions to protect client interests.
• Collaborate with underwriting and claims teams to deliver comprehensive service.

Required profile

• Experience in commercial insurance broking or a related client‑facing role.
• Strong organisational skills and attention to detail.
• Ability to take ownership of client outcomes and drive retention.
• Excellent communication skills, both written and verbal.

Required skills

• Knowledge of commercial insurance products and renewal processes.
• Familiarity with broking platforms and insurer relationships.