Administrator / Receptionist (Health Centre)

About the role

We are looking for a dedicated Administrator/Receptionist to support the smooth operation of Bupa’s on‑site health centre in London. The role combines front‑desk duties with administrative support, ensuring every patient and visitor receives a warm, efficient experience.

Key responsibilities

• Greet patients and visitors courteously and professionally.
• Manage main reception and patient arrival areas in accordance with departmental policies.
• Provide administrative support during clinics, tests, and procedures.
• Process letters of guarantee and liaise with insurance companies and embassies as required.
• Respond to enquiries about hospital facilities and redirect queries to the appropriate departments.
• Handle reception queries and complaints promptly and courteously.
• Implement manual procedures during computer downtime and update records once systems are restored.
• Arrange follow‑up bookings and assist patients with additional tests or consultations.

Required profile

• Excellent written and verbal communication skills.
• Strong customer‑service orientation.
• Well‑organized, reliable and proactive.
• Ability to work independently and as part of a team.
• Knowledge of medical terminology is desirable.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.

What we offer

• Salary of £30,500 per annum.
• 25 days holiday per year, pro‑rated to contract.
• Access to Bupa’s global wellbeing programme (Viva) covering mental, physical, financial, social and environmental health.
• Flexible working options and family‑friendly benefits.
• On‑site health services including GP appointments, physiotherapy and a dedicated nurse.