Application Support Officer

About the role

We are looking for a proactive, organised and customer‑focused Application Support Officer to join Alcidion’s Service Desk team in Fleet. Reporting to the Head of Support UK, you will provide both technical and functional assistance for our healthcare applications, working directly with external NHS Trust customers.

Key responsibilities

• Provide application support for Alcidion and third‑party healthcare solutions, including FHIR‑based platforms.
• Troubleshoot and resolve complex Level 2/3 incidents following documented processes.
• Log, prioritise and investigate incidents to meet agreed SLA targets.
• Escalate unresolved issues to development teams and ensure proper documentation of actions taken.
• Contribute to knowledge‑sharing, process improvement and service optimisation initiatives.

Required profile

• Experience in an external customer support environment, preferably within healthcare IT.
• Strong analytical and problem‑solving abilities with attention to detail.
• Ability to work collaboratively within a team and communicate clearly with customers.
• Organised approach to incident management and documentation.

Required skills

• FHIR (Fast Healthcare Interoperability Resources) platforms.
• Electronic Patient Record (EPR) systems.

What we offer

• Opportunity to work on cutting‑edge health technology solutions used across NHS Trusts.
• Supportive, purpose‑driven culture within a fast‑growing scale‑up.
• Full‑time permanent role with competitive benefits.