Assistant Site Manager - VR Experience (Bristol)

About the role

Fever, a tech platform for culture and live entertainment, is looking for an Assistant Site Manager for its immersive VR experience in a high-footfall venue in Bristol. This is a freelance contract from September 2026 to March 2027 (potential to extend), paid £16 per hour, working full time with a job share considered. The role covers the Event Manager (Site Manager) during leave, taking full responsibility for the venue, and requires evenings, weekends and public holidays.

Key responsibilities

• Support daily setup and shutdown of the VR experience, including pre-opening checks and troubleshooting first-line IT and technical issues
• Keep the ground floor VR space clean, safe and ready, and coordinate cleaning and reactive maintenance
• Help manage queues, timed entry and visitor flow, especially at peak times
• Assist in line-managing front-of-house staff, including agency members, and support briefings, rosters and training
• Take full ownership of team management, rosters and briefings when covering for the Event Manager
• Act as a trained first aider and lead incident response, and keep risk assessments and incident logs up to date
• Escalate visitor queries and complaints, and feed customer feedback back to the Producer and Event Manager
• Maintain accurate logs of staff attendance, incidents, checklists and maintenance tickets, and give handovers to the Event Manager

Required profile

• Current, valid First Aid at Work certification
• Experience in live events, visitor attractions or venue operations, preferably in immersive or tech-driven environments
• Experience supporting or managing teams, including casual and agency staff, in high-traffic public settings
• Comfortable running a site independently at short notice, with strong organisation and a calm, solutions-focused approach

Required skills

• Working knowledge of VR hardware and software and basic IT troubleshooting (Windows PCs, networks, Wi-Fi, device calibration)
• Working knowledge of health and safety regulations and customer service best practice