Audio Typist / Clerical Officer – NHS Dumfries & Galloway

About the role

We are looking for an Audio Typist/Clerical Officer to join the Administration Services team supporting Dumfries & Galloway Royal Infirmary and Mountainhall Treatment Centre. The role ensures clinical information is accurately transcribed, recorded and shared to support safe patient care.

Key responsibilities

• Transcribe clinical letters, reports and discharge summaries using digital dictation (Winvoice).
• Maintain patient records through scanning, filing and mail handling.
• Input and extract data from specialist clinical systems such as TOPAS, Medisoft and Clinical Portal.
• Communicate with GPs, hospital teams, laboratories and other healthcare professionals.
• Handle telephone enquiries with professionalism and discretion.
• Provide administrative and secretarial support to senior colleagues and offer cross‑cover as needed.
• Ensure clinical information is processed promptly to aid clinical decision‑making.

Required profile

• Excellent attention to detail and strong organisational abilities.
• Accurate keyboard and audio‑typing skills.
• Calm, professional handling of sensitive or confidential information.
• Strong communication skills and a positive, team‑focused attitude.
• Reliability, enthusiasm and a commitment to high standards.
• Experience in administration, clerical work or customer service.
• Knowledge of medical terminology is helpful but not essential.

Required skills

• Microsoft Office suite.
• Digital dictation software (Winvoice).
• TOPAS, Medisoft and Clinical Portal systems.
• Standard office and transcription equipment.

What we offer

• Comprehensive training and development.
• Opportunities to work across a wide range of specialties.
• An inclusive and welcoming workplace.
• A fixed‑term contract of 18 months within a supportive administrative team.