Audio Typist / Clerical Officer – NHS Dumfries & Galloway

About the role

This position supports clinical teams by producing accurate, timely clinical documentation and providing essential administrative assistance. You will work within the Administration Services team across Dumfries & Galloway Royal Infirmary and Mountainhall Treatment Centre.

Key responsibilities

• Transcribe clinical letters, reports and discharge summaries using digital dictation.
• Maintain patient records through scanning, filing and mail handling.
• Input and extract data from specialist clinical systems.
• Communicate with GPs, hospital teams, laboratories and other healthcare professionals.
• Handle telephone enquiries with professionalism and discretion.
• Provide administrative and secretarial support to senior colleagues.
• Offer cross‑cover within the wider admin team as service needs change.
• Ensure clinical information is processed promptly to support decision‑making.

Required profile

• Excellent attention to detail and strong organisational skills.
• Confident, accurate keyboard and audio typing abilities.
• Calm and professional handling of sensitive or confidential information.
• Great communication skills and a positive, team‑focused attitude.
• Enthusiasm, reliability and a commitment to high standards.
• Experience in administration, clerical work or customer service.
• Knowledge of medical terminology is helpful but not essential.

Required skills

• Microsoft Office
• Digital Dictation (Winvoice)
• TOPAS
• Medisoft
• Clinical Portal
• Standard office and transcription equipment
• Audio typing
• Keyboard typing

What we offer

• Friendly, supportive administrative team within NHS Dumfries & Galloway.
• Comprehensive training and development across a range of specialties.
• Inclusive and welcoming workplace.
• Opportunity to make a tangible impact on patient care.
• Fixed‑term contract for 18 months with full training provided.