Business Development Representative - Digital Experience Monitoring

About the role

ITRS, a provider of IT observability solutions, is looking for an organized, driven Corporate Business Development Representative to join its EMEA Marketing organization. Acting as the bridge between Marketing and Sales, the BDR builds a qualified pipeline through outbound enterprise prospecting and inbound lead engagement, supporting both the ITRS Observability Platform and the Uptrends Digital Experience Monitoring value stream. The role is based in London with a hybrid schedule.

Key responsibilities

• Generate qualified sales opportunities through high-volume outbound prospecting by phone, email, LinkedIn and other channels.
• Prospect enterprise organizations across EMEA to build a pipeline for the Uptrends portfolio.
• Maintain a daily schedule of 100+ outbound touches, combining cold calls, personalized emails and LinkedIn outreach.
• Respond promptly to inbound leads such as trial registrations, demo requests, webinar attendees and content downloads.
• Qualify inbound leads, understand customer needs and schedule meetings for the Account Executive.
• Run consultative cold calls with directors, VPs and C-level technology leaders.
• Use LinkedIn Sales Navigator, Apollo, Salesforce and other tools to identify target accounts and run outreach campaigns.
• Partner with Marketing on campaign feedback and with Account Executives on account strategy.
• Keep prospect, activity and pipeline data accurate in Salesforce and other sales tools.
• Learn about observability, digital experience monitoring, APM and infrastructure monitoring, and meet activity, meeting, conversion and pipeline targets.

Required profile

• 1-3 years of experience in business development, sales development, lead generation or outbound prospecting (SaaS or enterprise software preferred).
• Comfortable making many outbound cold calls every day.
• Desirable: experience prospecting enterprise IT organizations and engaging director, VP and C-level technology clients.
• Bachelor's degree or equivalent professional experience.

Required skills

• LinkedIn Sales Navigator
• Apollo
• Salesforce CRM
• Sales engagement platforms
• Desirable: familiarity with observability, APM, digital experience monitoring, infrastructure monitoring, cloud or DevOps technologies

What we offer

• Health insurance and dental cover for you and your dependents
• Pension and travel insurance
• Life assurance, income protection and employee assistance programme
• Flexible hybrid working and enhanced parental leave
• Referral bonus and buy-and-sell holiday option