Business Process Analyst - Pensions Administration

About the role

A contract Business Process Analyst position in West London, advertised by 1st Executive for a client in the finance sector. The role leads the discovery and documentation of key processes within a Pension Fund Administration function, supporting an Operating Model Review and Continuous Improvement Programme. It produces high-level process maps and swim lane diagrams to give end-to-end visibility of how work is performed.

Key responsibilities

• Create a library of top-line process maps, some of which already exist but need to be more high level.
• Work closely with managers, team leaders and subject matter experts to capture current-state processes.
• Identify risks and inefficiencies.
• Support the design of future-state operating models to improve efficiency, controls and service delivery.

Required profile

• Significant experience as a Business Analyst, Process Analyst or Project Manager.
• Proven experience mapping complex business processes.
• Experience documenting current-state (As-Is) and future-state (To-Be) processes.
• Ability to work across multiple teams and functions, independently and manage competing priorities.

Required skills

• Working knowledge of IntelliPen is an advantage, or equivalent.
• Advanced Microsoft Visio skills or similar process mapping tools.
• Strong workshop facilitation and stakeholder management skills.
• Excellent analytical, communication and documentation skills.