Business Support Officer – Adult Social Care (Receptionist/Administrator)

About the role

We are looking for a Business Support Officer to act as the first point of contact for a newly developed Education, Health & Wellbeing Hub that supports adults with learning disabilities, autism and complex needs. The role is based in West London and offers an immediate start in a busy, front‑facing environment.

Key responsibilities

• Welcome visitors, manage the front desk and direct enquiries appropriately.
• Answer and route telephone calls and emails, handling general enquiries.
• Coordinate transport arrangements and maintain up‑to‑date records for residents.
• Maintain registers, usage data and support communication with families, carers and external professionals.
• Monitor health and safety logs, report repairs and perform daily safety checks.
• Manage post, office supplies and general administration tasks.
• Support the organisation of events, meetings and internal communications.

Required profile

• Previous experience in a receptionist, administrator or front‑office role.
• Strong customer‑service orientation with a professional and empathetic approach.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Willingness to obtain an enhanced DBS check (issued within the last 12 months).
• Flexibility to work occasional weekends on a rota basis.

Required skills

• Proficiency with Microsoft Office and typical office management systems.

What we offer

• Competitive hourly rate of £21.52‑£27.35.
• Long‑term temporary contract with the possibility of extension.
• Opportunity to work in a rewarding adult social‑care setting.
• Supportive team and community‑focused environment.