This job is no longer available
This job expired on 14/07/2026. It no longer accepts applications.
Call Centre Manager
Specsavers · Crawley
Job description
About the role
We are looking for a motivated Call Centre Manager to lead our busy on‑site call centre at the Crawley Specsavers store. You will work closely with a skilled team, ensuring every customer interaction meets our high standards of care and service.
Key responsibilities
- Lead, coach and develop a team of 5 call centre agents.
- Maintain and improve service quality across all phone enquiries.
- Coordinate with the wider store team to support optical and audiology services.
- Monitor performance metrics and implement process improvements.
- Ensure compliance with health, safety and data protection standards.
Required profile
- Previous management experience in a customer‑service environment.
- Strong motivation and dedication to delivering exceptional care.
- Excellent communication and leadership abilities.
Required skills
What we offer
- Total compensation package up to £37,000 per year (salary plus benefits and incentives).
- Full‑time role – 42 hours per week, including weekends.
- Auto‑enrolled pension scheme with employer contributions.
- Access to Specsavers Perks – everyday discounts and savings.
- Comprehensive training and development opportunities.
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Specsavers
Crawley