Call Centre Manager

About the role

We are looking for a motivated Call Centre Manager to lead our busy on‑site call centre at the Crawley Specsavers store. You will work closely with a skilled team, ensuring every customer interaction meets our high standards of care and service.

Key responsibilities

• Lead, coach and develop a team of 5 call centre agents.
• Maintain and improve service quality across all phone enquiries.
• Coordinate with the wider store team to support optical and audiology services.
• Monitor performance metrics and implement process improvements.
• Ensure compliance with health, safety and data protection standards.

Required profile

• Previous management experience in a customer‑service environment.
• Strong motivation and dedication to delivering exceptional care.
• Excellent communication and leadership abilities.

Required skills

What we offer

• Total compensation package up to £37,000 per year (salary plus benefits and incentives).
• Full‑time role – 42 hours per week, including weekends.
• Auto‑enrolled pension scheme with employer contributions.
• Access to Specsavers Perks – everyday discounts and savings.
• Comprehensive training and development opportunities.