Call Handler

About the role

We are seeking enthusiastic, care‑focused individuals to join our Banbury office as Call Handlers. You will be the first point of contact for patients and service users, coordinating hospital discharges, transfers, and transport journeys.

Key responsibilities

• Book discharges and transfers from hospitals, often under time‑critical conditions.
• Arrange regular journeys for renal and oncology patients.
• Contact service users 24–48 hours prior to travel to confirm details.
• Communicate with road staff, ambulance crews, paramedics, PTLOs, controllers and dispatchers to ensure successful journeys.
• Apply safeguarding practices and refer callers to appropriate services when needed.
• Provide information and answer enquiries about patient transport.
• Stay up‑to‑date with policies, complete required training, and support less‑experienced staff.

Required profile

• Good literacy, numeracy and basic IT skills.
• Customer service experience, preferably in a call‑centre or phone‑based role.
• Willingness to develop existing skills and work collaboratively.

Required skills

What we offer

• £12.71 per hour.
• Life Assurance up to £5,000.
• 24/7 online/telephone GP consultation and prescription access.
• Medical support, including second‑opinion services.
• Cash‑plan benefits covering dental, optical and chiropody.
• Access to mental health, physiotherapy and legal advice services.
• Financial guidance on retirement, tax savings and state benefits.
• Long‑service and internal recognition schemes with financial rewards.
• Refer‑a‑friend incentive, EMED foundation support, paid holiday, pension scheme, Blue Light Card, Employee Assistance Programme and flu vaccination.