Claims Handler – Commercial Claims

About the role

Marsh is seeking a Claims Handler to join its Marsh Claims Team in the Leeds office. This is a hybrid role with at least three days a week spent in the office. The post holder manages a portfolio of predominantly commercial claims (excluding motor), keeping service delivery aligned to client expectations and communicating clearly with all stakeholders.

Key responsibilities

• Proactively manage an allocated caseload and deal with client requests and queries promptly and accurately
• Gather claims information and documentation, and give claims advice to clients
• Action new claims and report to insurers within applicable SLAs and KPIs
• Communicate with key stakeholders, attend internal meetings and build internal and external relationships
• Maintain accurate files and data, produce claims reports and ensure regulatory requirements are met
• Process DA claims according to scheme requirements and ensure claims are accurately reserved

Required profile

• Commercial claims experience
• Property and liability claims experience is a plus
• CII attained or working towards is a plus

Required skills

• Effective communication and negotiation skills
• Problem-solving and ability to influence and build relationships
• Agility in a continuous improvement environment
• Ability to prioritise and organise own workload

What we offer

• Professional development opportunities and interesting work
• A vibrant, inclusive culture with supportive leaders
• A range of career opportunities, benefits and rewards