Claims Handler – Commercial Claims

About the role

Marsh is seeking a Claims Handler to join its Marsh Claims Team in the Leeds office. The role is hybrid, with at least three days a week spent in the office, and focuses on a portfolio of predominantly commercial claims excluding motor. It suits someone with commercial claims experience who wants to develop their career with a global insurance leader.

Key responsibilities

• Proactively manage an allocated caseload of commercial claims.
• Handle client requests and queries promptly and accurately, gathering all relevant claims information and documentation.
• Provide claims advice to clients, keeping them informed of developments and managing expectations.
• Action new claims and report to insurers within applicable SLAs and KPIs.
• Communicate with key stakeholders, attend internal meetings representing claims, and build internal and external relationships.
• Maintain accurate files and data, produce claims reports as required, and adhere to regulatory process requirements.
• Process DA claims according to scheme requirements, ensure claims are accurately reserved, and meet all SLAs and KPIs.

Required profile

• Commercial claims experience.
• Effective communication and negotiation skills.
• Problem-solving ability, openness to influence and relationship building.
• Agility in a continuous improvement environment and ability to prioritise and organise your own workload.
• Nice to have: property and liability claims experience, and CII attained or working towards.

What we offer

• Professional development opportunities and interesting work.
• A vibrant, inclusive culture with supportive leaders.
• A range of career opportunities, benefits and rewards.
• Hybrid work with at least three days per week in the office.