Claims Handler

About the role

We are looking for an experienced Claims Handler to join our client’s growing team in Colchester. The position involves managing a wide variety of liability claims – professional indemnity, employment liability and public liability – for long‑standing clients.

Key responsibilities

• Managing a caseload of claims, investigating details and assessing each claim against policy terms and conditions.
• Conducting thorough investigations by contacting relevant parties and reviewing documentation.
• Identifying potential fraud or suspicious claims and reporting them.
• Negotiating and managing fee agreements with claimants’ representatives.
• Communicating claim status updates to policyholders and partners regularly.
• Working closely with solicitors to discuss settlements and negotiate outcomes.
• Interpreting policy wording and assessing liability in complex cases.

Required profile

• Proven experience handling liability claims.
• Strong negotiation, communication and stakeholder‑management skills.
• Excellent analytical and problem‑solving abilities.
• Detail‑oriented with the ability to manage a high volume of claims accurately and efficiently.
• Comfortable collaborating with solicitors and discussing settlements.