Claims Handler

About the role

Join a friendly, forward‑thinking insurance broking business as a Claims Handler, supporting customers from the first call through to final settlement.

Key responsibilities

• Guide customers through their claims from initial contact to settlement.
• Create trusted connections with clients and insurers and champion the best outcomes.
• Assist with recovering uninsured losses and keep administrative processes organised.
• Provide a reassuring voice on the client helpline and support Account Executives.

Required profile

• Experience working in the insurance industry (claim experience preferred).
• Understanding of general insurance principles, practices and regulations.
• Excellent communication and interpersonal skills.

Required skills

• Good working knowledge of Microsoft products.

What we offer

• 26 days holiday plus bank holidays, increasing with service.
• 35‑hour hybrid working week.
• Career progression across the Ardonagh group and professional development support.
• Pension scheme, employee assistance, discounted gym, cinema tickets, eyecare vouchers and more.
• One paid volunteering day and charitable matching through the Ardonagh Community Trust.