Client Services Administrator

About the role

The Client Services Administrator supports the Client Services team with day‑to‑day administration and customer contact. Reporting to the Client Services Director, the role ensures that finance documents, identification proofs, and delivery updates are processed accurately and promptly.

Key responsibilities

• Respond to in‑life queries and contract amendment requests.
• Create vehicle orders and generate welcome/driver letters using internal systems.
• Process personal identification and finance paperwork.
• Prepare and dispatch delivery paperwork packs.
• Liaise with customers by telephone and email, providing professional support.
• Assist the Client Services team as needed and meet FCA Consumer Duty requirements.

Required profile

• Minimum 1‑2 years’ experience in an administrative role or recent graduate.
• Strong written communication skills and a resilient approach when dealing with customers.
• Excellent attention to detail, both written and verbal.
• Ability to work under pressure in a fast‑moving environment.
• Highly organised with a positive, proactive attitude.

Required skills

What we offer

• Competitive salary up to £30,000 per year, dependent on experience.
• Career progression within a growing, award‑winning automotive finance business.
• Opportunity to gain commercial insight working closely with the sales team.