Client Services Administrator

About the role

The Client Services Administrator will support the Client Services team in daily administrative tasks and customer communications. Reporting to the Client Services Director, the role ensures finance documents, identification proofs, and delivery updates are processed efficiently while maintaining a high standard of customer experience.

Key responsibilities

• Respond to in‑life queries and contract amendment requests.
• Create vehicle orders and process personal identification and finance paperwork using internal systems.
• Generate welcome and driver letters.
• Prepare and process delivery paperwork packs.
• Communicate directly with customers via telephone and email.
• Support the wider Client Services team as needed.
• Ensure compliance with Financial Conduct Authority (FCA) Consumer Duty requirements.

Required profile

• Minimum 1–2 years of experience in an administrative role or recent graduate seeking an office‑based position.
• Strong written communication skills.
• Resilient and able to handle customer issues by phone and email.
• Excellent attention to detail and organisational abilities.
• Ability to work under pressure in a fast‑moving environment.

Required skills

What we offer

• Competitive salary up to £30,000 per year, dependent on experience.
• Career progression within a growing automotive finance business.
• Opportunity to work closely with the sales team and gain commercial insight.